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Are We Responsible For Letting Our Dr Know If Our Dr Hasn’t Added Any Refills To Our Prescription And The Prescription Expired?

A MyFibroTeam Member asked a question 💭
Hixson, TN

I was stuck in a hard place this week. We recently moved, i notified my drs office of change in pharmacies immediately, was not told by the pharmacy that I had to contact my drs until yesterday, and by that time it was five pm. Going on 3 days w/ o medication and drs office said it could take 48hours to fufill request. I disagree that its up to us and pharmacy to let drs know if there isn’t any refills but maybe it’s cause I’m hostile due to being stuck without neuropathy meds.

September 13, 2022
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A MyFibroTeam Member

3 days without medication, then wait possibly 2 days more?

I’d call the doctors office & tell them I was coming in for a script, then take it to the new pharmacy. I’d also be concerned about the dependability of the new pharmacy.

September 13, 2022
A MyFibroTeam Member

I stay on top of mine so, yes, I do. Alot of time, the pharmacy will contact me to say I need a refill and should they contact the dr. Sometimes I say yes, sometimes I do it myself. I could never rely on my doctor to keep track of my meds.

September 13, 2022
A MyFibroTeam Member

@A MyFibroTeam Member,
That’s great that they also contact you! My previous pharmacy (same company but diff location) did this and it was so helpful. I hope once the kinks are worked out that they will also do this at the new location. It’s deffinitly helpful when they explain the protocol.

September 13, 2022
A MyFibroTeam Member

@A MyFibroTeam Member
Thank you, I did try this. Unfortunately I couldn’t even transfer my meds to the new pharmacy online like they told me to. It’s been a slow process and I was told by the pharmacy that they should be able to transfer each one as they come up for a refill; it just happens that this one they couldn’t and I wasn’t aware of what needed to be done. Should be easier now since this prescription was renewed.

September 13, 2022
A MyFibroTeam Member

@A MyFibroTeam Member,
Yeah there wasn’t good communication. The neurologist I see is 3 and a half hours away and MYCHART doesn’t notify you that they are currently processing your request. I was finally told yesterday at 5pm that they couldn’t process the Med request because I transferred to this new pharmacy and the script expired. I’ve been going back and forth with my old neurologist’s office to transfer my records to his new office and that’s been since July 25. It’s just not been easy and I hope now that this med has been approved and is in the system that we will be able to set up and automatic refill once they get the amount right. Until then, I’m thankful they processed it more quickly than 48 hours 😭

September 13, 2022

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